Conditions of Use

HOURS
Our sales office is open Monday through Friday from 8am - 5pm PST. Our Corporate mailing address is PO Box 355 Phoenix, Oregon 97535. You can contact us at 541 Ė 772-4161 during business hours.

MINIMUM ORDER
$ 25.00 for retail and $50 for authorized motorcycle dealers. Sorry no exceptions. We accept Dealers and retail orders worldwide except in countries were we have an authorized TM Designworks parts distributor.

HOW TO ORDER & PAY
We accept orders by our online website tmdesignworks.com or by phone (541) 772-4161. We accept Visa, Master, or Discover credit or debit cards worldwide. We manually process all orders placed after receiving them by internet and phone. Your billing address must match on the card in order to process your order. We may call and verify any order that asks us to ship to a different address than on the credit card bill. We ship Alaska, Guam, PR, Hawaii and Out of the countries orders by the Post Office or Fed ex Air Express.. We reserve the right to refuse any order for any reason. You will receive notice by E-mail if possible. We do not accept personal checks. Dealers can order COD or credit card once you are authorized as a stocking TM Designworks factory dealer.

SHIPPING INFO & COST
We usually ship any online orders within 48 to 72 hours. Our policy is never to back order a item that is out of stock. You will have to reorder the out of stock item at a later date. All TM Designworks domestic orders are shipped by Fed Ex Ground and will be charged a flat rate fee of $ 8.95. Fed Ex Orders shipped by Air are billed at the current price from Fed Ex. The $ 8.95 Fed Ex Ground fee does not apply to Hawaii, Guam, and PR, ALASKA. We do not ship any packages by UPS ground or Air. We do ship by the United States Postal service. The Post Office delivery time is not guaranteed in any circumstance.

Claims or Lost Packages: We carefully inspect, package, and prepare your parts for delivery. In case of damage have your delivery driver make note before leaving and give us a call. Unless you specify we always ship your package with no signature required Fed Ex ground or Post office. However if you did not ask to sign for delivery we cannot and will not be held liable for any package that might be stolen or lost.

RETURN POLICY
T.M. DESIGNWORKS LLC takes great pride in offering the best no hassle warranty in the business. 15 days after receiving the product you can return it as long as the item is in exactly the same condition as you received it. We will not charge you a restocking fee within this time. You will lose your shipping cost both to and back. We do not accept any returns for any reason after 15 days unless the part is the wrong fitment for what you ordered. You must still call our office and get a return authorization number before we will accept your return.

RETURN AUTHORIZATION NUMBER
No product can be returned without an RA number and a copy of the original invoice. We will refuse the package. You must call our sales desk at (541) 772-4161 and inform us you would like to return a new part, or item you feel qualifies for warranty. Discontinued or close out items cannot be returned or warranted. No items can be returned after a total of 30 days from the order date. After 15 days a 15% restock fee is applied on all new part returns only.

WARRANTY TERMS
Most of the T.M. Designworks product line has a warranty of some kind. You must read the warranty sheet carefully. Our warranty is supported in the USA only. We offer all different kinds of warranty options for the products we sell. If you are unclear on any item please feel free to call us. The warranties we offer are for normal MOTO-X & OFF Road riding conditions. The warranty is for motorcycles and atvís production based suspension travel and swing arm lengths. Modifications by you do not guarantee that the parts you purchase from us will be covered under a s warranty situation. In order to file a warranty claim you must have the original invoice to file a claim.

NO INVOICE-NO WARRANTY!
We reserve the right to refuse warranty to any person. We make no legal claims on our products whether expressed or implied. We disclaim any liability for personal misuse, unauthorized personal installation, product modificationss, product selection, and any personal injury that may occur to yourself, personal property, and innocent bystanders in regards to this matter. If unsure of your position in accepting these terms we recommend you do not use the product and return to supplier for refund of which terms are in suppliers purchase agreement.

NOTICE TO RETAIL CUSTOMERS
We recommend you always have an authorized motorcycle business and licensed mechanic install our parts. Failure to do so could void possible warranty and cause harm to yourself or others. The purchaser agrees upon self-installation to waive all product liability personal and otherwise. For any reason if these terms are not satisfactory to you, please feel free to return items for a full refund. Shipping and handling not included.

ERRORS
Although we strive to provide accurate information online, we are not bound or obligated to honor any incorrect price or information. Should we become aware of a problem, we will contact you prior to charging your credit card to assure accuracy and reasonable resolution. We pride ourselves on our level of service and will do our best to resolve the issue.
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